Ordering Questions
How Do I order?
William Supko Photography currently uses instaproofs to sell images. Instaproofs is reliable source for photographers to sell there work. They offer secure transactions for a majority of credit cards. The gallery link for instaproofs (http://supkophoto.instaproofs.com/collection.php?event=176993) can be reached by clicking on the gallery link on each page.
back to questions
What payments do you accept?
Credit Cards are processed by instaproofs. Please do not send cash by mail. The option is only available for delivery within the local area. If you wish to pay by check please email William Supko Photography and you will receive detailed instructions on how to do so. Orders paid by check are held until the check clears.
back to questions
Is payment Secure?
Instaproofs uses the latest in security technololgy. All transactions are encrypted to prevent fraud and theft. If you'd prefer not to send payment electronically the option to pay by check is available.
back to questions
How much does it cost to ship an order?
Shipping and handling is $5.00 per order regardless of size.
back to questions
How is my order shipped?
Orders are shipped through the US Postal Service by Priority Mail.
back to questions
How long will it take to get my print?
All prints are custom ordered. Turn around time from the printing service is 3 to 5 days and orders are usually shipped in less than a week. Orders can be rushed for an additional $10.00.
back to questions
What size do you recommend?
The answer depends on what size space you want to fill. 11x14 is one of the most popular sizes followed closely by the 16x20.
back to questions
Will you sell my information to a third party?
Never! William Supko Photography respects your privacy. This means that any information collected from customers is never given or sold to a third party. You will have to check with Paypal to see if they do or do not release information to a third party as their policies are constantly changing.
back to questions
Print Questions
What kind of paper are the photos printed on?
All prints are printed on Kodak's pro line of Photography paper, Endura. The luster paper they are printed on is a combination between gloss and matte. The print is finished with a linen texture to give the image a more of a fine arts look. These are not inkjet prints, they are processed the same way as traditional film prints are.
back to questions
How does size (crop) effect Picture?
A little more or a little less of the image will be shown depending on size of the print. All images on the website have been given the same ration as an 11x14 print.
back to questions
Are these images from a digital or film camera?
These images are from a digital camera but the company that prints these images uses technology to print them by exposing them to light and processing them with chemicals just like a film print is made.
back to questions
Will the logo on the web image appear on the actual print?
The final print will not have the logo on them. This logo is on the web images to prevent people from stealing the image and to make sure that if the image is used elsewhere proper credit is given to the company.
back to questions
Will the image on the screen match the actual print?
It should be close but the colors vary from screen to screen as well as from screen to print. While the print will not reflect the web image exactly it will be close enough to not cause concern.
back to questions
Framing Questions
Does the image come ready to hang?
The image will come matted, framed and ready to hang.
back to questions
Glass or Plastic?
Most frames will come with glass in them. Companies are leaning more towards producing plastic inserts for larger pictures because as the glass front gets larger the glass becomes more fragile.
back to questions
Why does the print come with a mat?
Mats serve two purposes. The firt purpose is artistic appreciation. The mat provides an element of style as well as drawing the viewers eye into the picture. The second purpose is that the mat keeps the print away from the glass or plastic in the frame. This is helpful because if the frame becomes damaged with time or you decide to use a new frame the image will not become stuck to the glass.
back to questions
Misc. Questions
Can I use one of these images for . . . ?
Without permission from the company, definitly not. If you would like to share an image for any purpose please send and email to info@williamsupko.com. If the use is for personal or charitable use there will be no charge to use these images. If you need images for commercial purposes please send me a proposal along with the images you would like to use and the budget for your project.
back to questions
Can I request images?
Absolutely! The company is always looking for new areas to discover or old areas to discover in new ways. If you have suggestions for places along the east coast or in PA please send an email.
back to questions
Does William Supko Photography do assignments?
Yes, please send detailed information about your project/assignment to info@williamsupko.com. The company is available for personal, commercial and charitable jobs.
back to questions
All images © William Supko Photography 2007-2009
